("InsightBee-GTC") — February 2026
1.1 InsightBee is operated and developed by Pomelos Group GmbH, Vitalisstr. 67, 50827 Köln ("InsightBee").
1.2 These InsightBee-GTC govern the use of InsightBee by the "Client" as authorized by Pomelos Group GmbH ("Pomelos") (Client together with Pomelos Group GmbH also "Parties" and individually "Party").
1.3 Prerequisite for the authorization and the use of InsightBee is the conclusion of a license agreement with Pomelos in written form using the "Purchase Order", of which these InsightBee-GTC are essential parts of. If InsightBee is downloaded from a third-party marketplace (e.g., Hubspot Marketplace) the acceptance of the terms referred to in the download process is considered as Purchase Order.
1.4 Entitlement to the use of InsightBee is exclusively given to entrepreneurs in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch, BGB), i.e. natural or legal persons or partnerships with legal capacity exercising their commercial or independent professional activity (as well as their personnel).
1.5 Any Client's terms and conditions deviating or supplementing these InsightBee-GTC shall not apply, unless the Parties have agreed explicitly otherwise in written form (text form not sufficient).
2.1 InsightBee is a software application for CRM users to foster better data quality in their CRM. Pomelos acts as a data processor. It is the responsibility of the Client to ensure that the necessary legal prerequisites for data processing are met, including to get consent from data subjects if necessary. The exact scope and InsightBee's functionalities, services and interfaces can be found in the descriptions on the website under www.insightbee.co ("InsightBee Website"). The access to InsightBee is exclusively online.
2.2 Pomelos provides InsightBee with the functionalities and services in place at the point in time of the conclusion of the Purchase order. Pomelos reserves the right to further develop the functionalities and services in the future and to introduce additional functionalities and or services. Unless agreed otherwise completed upgrades and/or supplements shall be provided to the Client in the framework of InsightBee without separate remuneration.
2.3 The right of the Client to the use of InsightBee is limited to the term of the Purchase order, and is non-exclusive, not sublicensable and non-transferable ("Right of Use").
2.4 The right of use of InsightBee only exists within the scope of the current technical standards. InsightBee is available for a 97% monthly average (maintenance works and improvements excluded). Due to the performance of necessary maintenance works and improvements, it is possible that InsightBee or individual functionalities may be unavailable for short periods of time. Pomelos herewith considers the justified interests of the Client, in particular, by way of advance communication in a timely manner.
3.1 Access to InsightBee is protected. In order to obtain access, the Client must request access and install it into their CRM.
3.2 The Client shall be responsible and liable for the Client's Users. The Client is obliged to inform Pomelos immediately in the event of evidence of the abuse of the Client's and/or any of the Client's Users' access to InsightBee by third parties. The Client shall be in general liable for any and all activities carried out using his access data to the extent the Client is responsible for the abuse of the Client's or the User's access data.
3.3 Activities intended to make InsightBee inoperable or to impede its use are not permitted. The Client and the Users shall not take any measures that could result in inappropriate or excessive use of the infrastructure of InsightBee.
The Client is responsible for compliance with the system requirements necessary for the use of InsightBee in particular with regard to a sufficient internet connection, operating system and the CRM ("System Requirements"). Pomelos will provide recommendations regarding the System Requirements upon request.
5.1 Pomelos has the right to block InsightBee temporarily for the Client in the event that specific evidence is given that a Client and/or Users has violated statutory provisions or these InsightBee-GTC seriously or repeatedly, or the Client is in arrears with the payment of amounts in total exceeding two monthly fees.
5.2 Pomelos shall, in making the decision to block access, consider the justified interests of the affected Client, in particular, whether there is evidence that the Client and/or the Users are not culpable for the violation. Pomelos shall remove the block immediately once the violation ceases.
6.1 Pomelos shall invoice the fees as agreed in the Order Form and any further fees for additional services in accordance with the respective applicable price list. All amounts mentioned are net plus value added tax at the statutory rate.
6.2 Unless agreed otherwise, the fees shall be paid in advance. Pomelos shall issue a digital invoice per email to the Client regarding the incurred fees or the invoice accessible online. The final amount shown in the invoice is due for payment immediately. All payments shall be made to the Pomelos Account stated in the invoice. Further payment methods may be available as stated in the InsightBee Quote.
6.3 Clients are only entitled to set off due and/or future claims against payment requests by Pomelos where these claims are legally established or undisputed.
7.1 Unless agreed otherwise in the License Agreement, the term of the License Agreement shall be twelve months ("Initial Term") and shall be extended for a further twelve months period in each case unless one of the Parties terminates the Order Form with written three months' notice before the end of the respective term (email sufficient).
7.2 The right of each of the Parties to terminate for good cause with immediate effect remains unaffected. Good cause shall be deemed to exist, if (i) an insolvency proceeding over the assets of the Client is rejected due to the lack of assets, or an out-of-court conciliation procedure takes place, (ii) claims of the other Party are pledged and the pledge is not lifted within two weeks, or (iii) the other party seriously or repeatedly violates its duties under the License Agreement.
7.3 Termination must be issued in written form (email sufficient).
7.4 Pomelos warrants that InsightBee is available to the Client within the scope and the availability according to Clause 2. Beyond this, Pomelos does not grant any warranties and gives no independent guarantee. In the event of any defects, Pomelos will undertake the necessary measures to remove the defect within appropriate time.
7.5 Pomelos is exempted from the duty to perform in the event of force majeure. Force majeure are all unforeseeable incidents as well as such incidents where the impact on the performance of the contract is not within the control of either Party. These incidents include, in particular, legal industrial actions, also in respect of third-party operations such as the APIs and services relied upon from Microsoft Corporation or Google etc., public measures, breakdown of communication networks and gateways of other operators, disruptions in the area of line providers, other technical disturbances, including if these circumstances occur in the sphere of subcontractors, sub-suppliers or their subcontractors. No claims for the Client result from such breakdowns that Pomelos is not responsible for.
8.1 Pomelos shall only be liable for damages, with the exception of a violation of material contractual duties, where and to the extent that Pomelos, its legal representatives, executive employees or other vicarious agents have acted intentionally or with gross negligence. In the event of a violation of material contractual duties ("Kardinalpflichten"), Pomelos shall be liable for any negligent behavior by its legal representatives, executive employees or other vicarious agents, whereas the term "material contractual duties" refers to those duties whose fulfilment is a prerequisite for enabling the proper fulfilment of the Order Form in the first place, the fulfilment of which the Client may normally rely on, and whose breach jeopardizes the achievement of the purpose of the contract.
8.2 In case of the breach of a material contractual duty by Pomelos, Pomelos's legal representatives, executive employees or other vicarious agents, liability of Pomelos is limited to the amount of the damage typically foreseeable at the point in time of the conclusion of the contract.
8.3 In cases of liability according to section 8.2, the liability of Pomelos is also limited to the amount of fees payable by the Client in the contractual year the damage occurred.
8.4 Any further liability of Pomelos is excluded. To the extent liability of Pomelos is excluded or limited, the same shall apply for the personal liability of the legal representatives, executive employees or other vicarious agents of Pomelos.
8.5 The abovementioned limit of liabilities shall not apply in the event of the assumption of express guarantees by Pomelos and in respect of damages arising from injury to life, body or health as well as in the event of mandatory statutory provisions.
The Client acknowledges that any and all rights existing in respect of InsightBee, including any and all intellectual property rights such as copyrights, trademark rights, patents and any and all other protective rights are exclusively and completely vested in Pomelos or, as applicable, third-party licensors of Pomelos. The Client is not entitled to copy, modify, decompile InsightBee or part thereof, prepare derivative works or reverse engineer, disassemble, translate it or in any other way try to change the source code. This shall apply only to the extent that such activity is not expressly permitted in accordance with Sec. 69d and 69e German Copyright Law (Urheberrechtsgesetz, UrhG).
10.1 The Parties undertake to keep all confidential information of the other Party, and of the entities that are affiliated with it in the sense of Sec. 15 ff. German Stock Corporation Act (Aktiengesetz, AktG), confidential which the Parties become aware of in connection with or during the implementation of the Order Form, and to use them solely for the purposes set forth in the Order Form. Such information may still be disclosed to those employees and external advisors who are directly involved in the implementation of the agreement ("need to know" principle) and who are bound by law or contract - to the extent legally permissible also for the period after they leave the company - to maintain confidentiality. Information may also be disclosed if the other Party has agreed to disclosure. InsightBee shall be entitled to forward confidential information on a need-to-know-basis to potential software providers in order to collect offers of such providers for the Client. Confidential information within the meaning of this section shall be trade secrets within the meaning of Sec. 2 No. 1 of German Law on the Protection of Trade Secrets and all other confidential information of an economic, legal, financial, technical or fiscal nature which relates to the business activities, customers or employees of the Parties and which is indicated as such or is by its nature to be regarded as confidential, irrespective of whether and how it is documented or embodied ("Confidential Information").
10.2 The term Confidential Information does not include such information which (i) is or becomes available in the public domain or generally (except by reason of any breach of this agreement by informed Party or its Representatives); (ii) was already legitimately in the possession of the informed Party and not subject to a duty of confidentiality, before the informed Party received the information from the informing Party or (iii) was received from a third party who was entitled to disclose this information without restriction. The Party claiming one of the above exceptions must prove the applicability of such exception.
10.3 Each Party may disclose confidential information to a public authority if the Party is required to such disclosure according to applicable laws or an official order. The extent of disclosure shall be kept as small as possible; the other Party shall be informed without delay and – if possible – prior to the disclosure to the public authority.
10.4 Upon termination of the Order Form, the Party which has received Confidential Information of the other Party shall, upon written request of the other Party, either return or destroy, at the other Party's option, all Confidential Information (including all embodiments, data carriers and copies) immediately and at its own expense, to the extent reasonably practicable, and confirm this to the other Party. This shall not apply if and insofar as the Party obliged to return or destroy is legally obliged to retain Confidential Information.
10.5 The rights and obligations in this Clause 10 shall not be affected by the termination of the Order Form.
11.1 The License Agreement including these InsightBee-GTC are, in respect of application and interpretation, exclusively subject to the laws of the Federal Republic of Germany with the exception of the UN Convention on the International Sale of Goods of 11 April 1980.
11.2 Place of performance shall be Cologne, Germany. In respect of all claims under or due to the use of InsightBee Cologne is agreed as the exclusive place of jurisdiction. Irrespective of this, InsightBee may also sue the Client at the Client's place of jurisdiction.
11.3 The Order Form including these InsightBee-GTC and its further annexes represent the entire agreement and understanding in respect of the subject of agreement, and replace any and all oral or written agreements and understandings in place between the Parties with respect to the subject of agreement, unless expressly agreed otherwise in the Order Form.
11.4 Amendments or supplements to the Order Form or these InsightBee-GTC - including this written form requirement - and its attachments must be made in written form in order to be effective (email not sufficient). All other notifications in the framework of this agreement may, unless expressly agreed otherwise, be transmitted to the email addresses specified by the Parties for this purpose. Oral communication or communication by telephone are not sufficient.
11.5 Pomelos may propose to amend these InsightBee-GTC to Client at any time ("Amendments"). Amendments will be offered to the Client in text form (e.g. by email) no later than 30 days before the proposed effective date. Client's consent shall be deemed given if the refusal is not announced to Pomelos in text form (e.g. by email) before the proposed effective date of the Amendments. If the Client refuses the offered Amendments before the proposed effective date of the Amendments, these InsightBee-GTC shall continue to apply without the Amendments. In the message in which the Amendments are offered, Pomelos will especially notify the Client about the right of refusal, the relevant term for it and the possibility to terminate the License Agreement. In addition, Pomelos will make public the Amendments on the InsightBee Website.
License Agreement | Annex 2 InsightBee-GTC (February 2026)